Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why we need it.

Information You Provide Directly

When you reach out to us or use our services, you might share:

• Contact details like your name, email address, phone number, and business address
• Business information including company name, industry sector, and size
• Payment and billing information for our services
• Communication preferences and feedback you provide
• Any other information you choose to share when contacting our team

Information We Collect Automatically

Our systems automatically collect certain technical data when you visit our website:

• IP addresses and browser information
• Pages you visit and how long you spend on them
• Device type and operating system details
• Referral sources and search terms used
• Time and date of your visits

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose for improving our services and supporting your business needs.

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on several lawful grounds:

• Consent: When you've given us clear permission to use your information for specific purposes
• Contract Performance: When processing is necessary to deliver the services you've requested
• Legal Obligation: When we're required by law to retain or process certain information
• Legitimate Interests: When we have valid business reasons that don't override your privacy rights

Information Sharing and Disclosure

We don't sell your personal information to anyone. That's not how we operate. But we do share data with specific parties when necessary:

Service Providers

We work with trusted third-party providers who help us run our business. These might include hosting providers, payment processors, and analytics services. They only get access to information needed to perform their specific functions and are bound by confidentiality agreements.

Business Transfers

If nymberatio is involved in a merger, acquisition, or asset sale, your information may be transferred. We'll notify you before this happens and let you know about any changes to how your data is handled.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen if we receive a valid court order, subpoena, or need to comply with other legal processes. We'll only share what's legally required and will notify you when possible.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, though complex requests might take a bit longer. There's no charge for reasonable requests, but we may apply a fee for excessive or repetitive requests.

Correct Inaccurate Data

If you find that information we hold about you is incorrect or outdated, let us know. We'll update it promptly. This is important because accurate data helps us serve you better.

Request Deletion

You can ask us to delete your personal information in certain circumstances. We'll honor these requests unless we have a legal obligation to retain the data or need it for legitimate business purposes.

Object to Processing

You have the right to object to how we process your information, particularly for marketing purposes. Just reach out and we'll stop using your data in ways you're uncomfortable with.

Withdraw Consent

If you've previously given consent for us to process your information, you can withdraw it at any time. This won't affect any processing we've already done with your consent.

Data Security

We take security seriously and use multiple layers of protection to keep your information safe. Our approach includes:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure authentication protocols for our systems
• Regular staff training on data protection practices
• Incident response procedures for potential breaches

No system is completely foolproof, but we maintain robust safeguards and continuously update our security measures to address emerging threats.

Data Retention

We don't keep your information longer than necessary. Our retention periods vary depending on the type of information and why we collected it:

After these periods, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers operate internationally, which means your data might be transferred to other countries with different privacy laws.

When this happens, we ensure appropriate safeguards are in place through contractual agreements that require our partners to protect your information according to Australian privacy standards. We only work with providers who demonstrate strong data protection practices.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. These small files help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality and security
• Performance cookies: Help us understand how visitors interact with our site
• Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings, though disabling certain cookies might affect how our website functions. Most browsers allow you to refuse cookies or alert you when they're being sent.

Third-Party Links

Our website might contain links to other sites that we don't control. Once you leave our site, this privacy policy no longer applies. We encourage you to read the privacy policies of any external sites you visit, as their practices may differ from ours.

Children's Privacy

Our services are designed for businesses and we don't knowingly collect information from individuals under 18. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "last updated" date at the top tells you when we last revised this policy.

We encourage you to review this policy occasionally to stay informed about how we're protecting your information. Your continued use of our services after changes take effect means you accept the updated policy.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first. We take complaints seriously and will investigate thoroughly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au